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Agency Account Manager

 

Who We Are

Networked Insights is transforming the way companies connect with people.  Our SaaS analytics platform Kairos uses artificial intelligence and machine learning to analyze billions of posts on social media in order to help marketers from the world’s leading brands uncover meaningful and valuable insights. Our technology makes it easy for them to create the best content, invest in the right media, and track their success in real time.

 

What You’ll Do

As a part of the Revenue team, the Agency Account Manager will be responsible for the day-to-day management of assigned accounts, ensuring our clients find and retain the value of using Networked Insights SaaS platform, and adopt best practices that increase their platform usage. Assigned accounts will focus on agency relationships but may also include direct clients.

Responsibilities

  • Coordinate all onboarding activities for new clients, ensuring onboarding plan is aligned with contracted terms, pricing package, and use cases
  • Develop and grow relationships with client stakeholders
  • Monitor and regularly report account health on book of business, including escalating critical issues and/or obstacles
  • Own account renewal and upsell opportunities to protect and grow assigned book of business
  • Work collaboratively with all NI colleagues, especially others on the Revenue Team (Sales, Marketing, Support) and Product Development
  • Understand the connection between analytics, social media strategy and tactics, and operational process – both efficiency metrics as well as customer business KPIs 
  • Participate in the business development process, leveraging your subject matter expertise
  • Take personal accountability for workload and ability to manage across multiple projects and clients

 

What You’ll Need

  • Bachelor's degree
  • Strong familiarity with digital marketing, media planning/buying/targeting, and/or interactive ecosystem
  • Familiarity with agency company networks (WPP, Omnicom, Publicis, IPG) and their subsidiaries
  • 3-5 years experience in consultative client-facing roles
  • Previously worked with customers to develop strategies leading to successful SaaS implementation
  • Proven knowledge of use cases for social analytics and data insights
  • Understanding of social analytics marketing technology and analytics terminology, strategies, and concepts
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Ability to work independently and as a member of a team
  • Availability to travel as needed to clients and Chicago HQ
  • Advanced proficiency in Excel and PowerPoint

 

Who You Are

  • Excellent oral and written communication skills, executive presence, superior poise and judgment
  • High energy and drive, coupled with resourcefulness, required to succeed in a startup environment
  • Impeccable ethics and a reputation reflecting this

 

What You’ll Get

  • Ownership and challenge in your work
  • Work with cutting edge SaaS solutions that utilize complex AI and Machine Learning
  • Collaborate with intelligent and highly skilled coworkers
  • Competitive compensation, including Bonus and Equity Options
  • Excellent benefits, including health, dental, vision, disability, 401(k) and life insurance
  • Generous paid time off policy including paid parental leave
  • Company Culture that is Committed to Work-Life Balance for each and every employee
  • Casual office environment with a startup feel – We have a particular fondness for M&Ms
  • Fantastic We Work space on Madison Avenue

 

If you are interested and think you can keep up with our team, then we would love to hear from you!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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